CLIENT REVIEWS

Finance & Mortgage Broker Reviews

Between my partner and I, we had visa issues, just graduated from studies, still at the probationary period at my first job, earning less than the average Australian salary, no savings, being completely clueless with building homes and being unsure about what we want. Her knowledge about the industry and expertise in finance gave us confidence.

People with the same situation have nothing to fear, if Gillian is their broker. Her customer focus and determination to provide for her customers is second to none. 

We have referred her to people with the same challenges we had and I know that when my partner and I build our next home, Gillian is the obvious choice. 

Anne and Jared

Gillian was fantastic. She clearly explained everything to me, my lender options and helped me every step of the way with the paperwork, which would have had me totally overwhelmed had I tried to do this on my own.

She was very patient with my endless questions and kept me informed on the progress on a regular basis.

Nothing was too much trouble for Gillian. Her happy, friendly and positive nature and
genuine caring attitude towards me and my daughter left me feeling totally at ease and relaxed at a time of high stress for me.

I had no hesitation in putting all my trust in Gillian and would do so again in a heartbeat.

Bronwyn

As a first home buyer, Gillian was referred to me by my Builders New Homes Consultant who had very high praise of her previous work. It couldn’t have worked out any better for me!

From the very start, Gillian was able to put my mind at ease and ensure I was comfortable and understood all of the options and information being presented. What I think really sets Gillian apart is her due-diligence, efficiency and friendly customer service, along with excellent follow-up care after approval was
given.

She has continued to keep in contact and assist with any questions I have and help with the process of claims being due. I would not hesitate in referring Gillian to anyone –
definitely in safe, reliable and honest hands.

Cameron

In February 2019, interest rates had just gone up with Keystart and I got in touch with Gillian about refinancing my property with a bank to save some money on
interest.

Gillian didn’t disappoint, within a few days she had banks calling me with their Valuers to
arrange times to view the property.

Once I got a favourable valuation, I met with Gillian to discuss the different bank offers and interest rates. I fired heaps of questions at Gillian, always receiving the answers back straight away. The documents were soon signed and settlement for refinancing occurred within a few
weeks.

I’m so grateful I decided to talk to Gillian about organising my finance.

Miranda

I was fortunate enough to be recommended to use Gillian Walsh when I commenced the process of building my home. Gillian not only was able to provide professional advice and find the best solution for my personal circumstance, but she also made the experience an absolute pleasure!

My journey with Ruby
Financial Services went for over nine months and my situation was certainly not the most straightforward, but not once did Gillian make me feel that it was too hard or unachievable.
She kept me updated every step of the way and made me feel like I was her most valued client.

Being a second-time buyer, I saw the effort Gillian put into making sure her clients were aware of all of the details and understood the process without over complicating things. Her communication, information and professional opinion were second to none. Not only will I use Gillian and Ruby Financial Services in the future, I have not hesitated to recommend her to my friends and family.

Nicola

When I decided to build my first home, I had no idea where to start. I was nervous about the
prospect of spending the money I’d spent years saving, and seeing my account shoot into the
negative.

I got in touch with Gillian, and a few days later she greeted me at my rental to kick things off. I really appreciated the time Gillian spent getting to know about me and my financial situation so that she could help find the best home loan for me. My nerves didn’t last long.

Gillian made me feel like a superstar for having saved as much as I had – the biggest deposit of any of her clients!

Gillian kept in regular contact throughout the process of my house design and construction, always answering my barrage of questions with a smile.

She even let me know when the banking sector had undergone a rate rise and recommended that we re-evaluate the lender of choice. 

Scott

I was introduced to Gillian by our builder’s consultant in April 2018. Since I was building my first home in Australia, I was very anxious whether I would get a home loan approved as I was not aware of the procedures and requirements in Australia. I must say that when we met Gillian for the first time at my rented house, all my anxiety just disappeared. She explained everything in detail and took down my particulars and immediately reassured me that there should not be any problem.

From then onwards, it was a smooth sail. She got my loan approved within a few days and
made sure she followed up on our application.  I completed building my house in December 2018. Now whenever I receive an email from the bank which I am not sure about, Gillian will deal with it for me. She made my life so much easier.

I would not hesitate to recommend Gillian to any of my friends who are building their
homes. She is excellent and takes care of her customers well, right from the word go.
Excellent customer service and a very nice and humble person indeed.

Noor

Brooke and I had found the perfect home for us. It was to be sold by auction which wasn’t far away.

I contacted Gillian as she had been recommended to me and simply put, nothing was too difficult. She took care of the entire financial process which played out exactly as she said it would. A great loan was approved with plenty of time and we settled without a hitch.

Having Gillian navigate the best
finance approval for us removed the stress and let us look forward to our new home.

Martin & Brooke

Let's chat about your finance

If you need a loan for you or your business, get in touch and we can chat it through.

Address

Osborne Park WA, 6000

Email

gillian[at]rubyfs.com.au

Phone

+61 (0) 438 318 773

Get in touch